We know the outdoors is calling. That’s why we’re working like dogs to get your Ruffwear gear out the door as soon as possible. We strive to process orders within one to two business days. All delivery dates are estimates and are not guaranteed. Our delivery services are provided by a tracked courier. We don’t deliver on non-business days (including weekends) or holidays.
HOW DO I TRACK MY ORDER?
Please contact us with any questions about your order.
DOES RUFFWEAR DELIVER INTERNATIONALLY?
We deliver across Europe. For US delivery, visit ruffwear.com. For all other regions, visit our distributors.
HOW MUCH DOES DELIVERY COST?
Orders over £70 in the United Kingdom and €80 in Germany include free delivery.
United Kingdom Delivery:
Standard: £5.95
Northern Ireland: £12.00
Isle of Man £16.00
Europe Delivery:
Germany: €5,00
Austria, Croatia, Estonia, Finland, Netherlands, Spain: €8,00
France, Italy, Norway: €9,00
Andorra, Belgium, Czechia, Denmark, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Portugal, Poland, Romania, Slovakia, Slovenia, Sweden: €14,00
Iceland, Malta, Montenegro, Switzerland*: €23,90
*Please note deliveries to Switzerland may incur additional local charges.
I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I CHANGE IT?
We strive to despatch our orders as quickly as possible so it may not always be possible before your order arrives. For help please contact our customer services team via bark@ruffwear.co.uk or call +44(0)1207 291 247 between 8.30am and 5pm GMT Monday to Friday.
You can find more information on returns and exchanges here.