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Our Guarantee


All of our products are rigorously field tested and we proudly guarantee against defects in materials and craftsmanship.

Here at Ruffwear, we’re dedicated to making the best dog gear on the planet. If anything is wrong with your Ruffwear product, we’ll work to make it right.

If you have received a Ruffwear item that you suspect has a defect, please let us know by completing the form below.

Ruffwear will approve claims of product purchased from an Authorised Retailer or through The guarantee covers manufacturing and material defects only and does not include damage caused by any of the following:

  • Improper use or misuse of the product
  • Damage caused by chewing, cleaning, disassembly, alterations, or modifications
  • Damage caused by or resulting from normal wear and tear, abuse, or fire

Product Information

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